Frequently Asked Questions

In order to process your request as quickly as possible, we need at least the following documents:

• Current and detailed medical report of the patient, translated in German or English (not older than three months)
• A summary of your or your relatives current condition as you perceive it (is he or she responsive, walking, eating without help etc.)
• COVID-19 vaccination status

If possible, the following documents should also be submitted:

• Completed patient questionnaire
• Recent MRI / CT scans
• Screening for multi-resistant organisms (MDRO)
• Current medication list of the patient

Yes, you will receive a link from our International Office, where you can upload all images safely.

After we received your request, our experts will make an assessment within 48 hours (Mon – Fri).

The treatment costs depend on the patients´ condition and the required length of the stay. If you are interested in a treatment, please send us your medical report (in German or English) and we will send you an individual quotation.

Admission to your individual treatment requires a pre-payment. If your payment exceeds the total cost in the final invoice, the excess amount will of course be refunded to the bank account or your credit card.

Yes, we accept cost guarantees from the following embassies: Saudi Arabia, Qatar, Kuwait, Oman, United Arab Emirates. Please note that the cost guarantee must be issued for Kliniken Schmieder prior to the start of treatment.

We do also have cooperation’s with different insurances. Please contact your insurance to make sure that all of our medical services are covered.

Payment for inpatient treatment has to be made via bank transfer. Additional or outpatient services can also pay with credit card or in cash prior to an appointment.

The daily rate includes the accommodation in a comfort single room on our international private ward as well as meals, therapies, rehabilitation care, initial diagnostics, and the services of our International Office. You will receive the whole list of included services with your individual offer.

Not included in the daily rate are costs for special medications e.g. Clostridium botulinum toxin or immunoglobulins, consultations, treatment and hospital stays at other medical facilities, additional diagnostics, and transportation costs.

The accommodation of an accompanying person in our furnished apartments (available in Allensbach) or in a hotel/apartment outside the clinic and meals, the transportation from and to the airport, medical aids and appliances as well as special medications you may need.

Yes, we do. Once the receipt of the pre-payment has confirmed your treatment, our International Office will assist you acquiring the necessary documents to apply for a visa. We also offer assistance with immigration in the context of the current pandemic situation.

Our International Office will help you with the organization of your trip and the stay in our clinic and can provide you with a list of accommodation nearby. At our clinic in Allensbach, there are apartments available next to the clinic, which can be booked for the duration of your stay.

What to bring with you for your stay:

• Passport or identity card
• 2 passport photos for the extension of visa
• Regular clothing and nightwear (bedclothes will be provided)
• Bathing wear (dressing gown and bath slippers will be provided)
• Drugs (drugs for your neurological treatment will mostly be provided)
• Tracksuit / sportswear
• Casual shoes
• Solid footwear
• Sanitary products
• Splints / supports etc.

Since you will be training on a daily basis, we recommend to bring a sufficient number of comfortable pants and shirt. Additionally, you should bring shoes that are easy to put on but provide enough support and don’t slip of your feet e.g. sneakers or runners.

On the day of your admission you will be welcomed by a member of our International Office. The International Office will show you the clinic, the ward, and your patient room, and go through all the admission modalities with you.

After your arrival in the patient room, you will be examined and admitted by one of our doctors. Depending on the time of your arrival, the therapeutic admission will take place directly on the day of your arrival or on the following day.

Since our staff has regular working hours, we ask you to plan your arrival during the day, ideally between 09:00 a.m. and 2:00 p.m. If this is not possible due to flight times, we find a solution but ask for your understanding that parts of the admission will take place on the next day.

On admission, we will test you for COVID-19 and for multi-resistant organisms (MDRO). You will be isolated until the results are available.

We have two private wards for international patients in our clinic in Allensbach and one in Heidelberg. At both clinic sites, we have a lounge for international patients and their accompanying persons.

Our doctors, therapists, and the nursing staff speak English, partly Russian, and partly Arabic. If necessary, interpreters may be called in for medical consultations and treatments.

You will live in a comfortable room suitable for wheelchairs, with balcony and a spacious bathroom. All rooms are equipped with a comfortable electric bed, telephone, internet access, TV set, and room safe. Your will find a hair dryer, dressing gown, and bath slippers.

We offer many additional services, e.g. your personal newspaper, fresh fruit, mineral water and, of course, attractive programmes for your leisure time and excursions.

Our International Office will be available for you from Monday – Friday between 9:00 a.m. and 3:00 p.m.

Our wards as well as the reception are staffed 24 hours every day and can assist you with problems outside the opening hours of the International Office.

You will receive advice, coordination, and support from our International Office in English, Russian, and Arabic. Our multilingual team of therapists, nurses, and doctors speaks English, partly Russian, and partly Arabic. If necessary, interpreters can be provided for medical consultations and treatments.

Other languages may be available upon request.

In our international lounges, our team tries their best to meet the culture-specific and individual needs of our patients and their relatives. For our Arab patients, we also offer special meals and offers during Ramadan.

Please ask the International Office and inform us in case of any allergies or special diets.

At Kliniken Schmieder, we pursue a holistic approach to the treatment. Interdisciplinary teams of experts from all professional groups view each patient individually and specifically address their needs as part of treatment and therapy planning. The treatment schedule will be prepared individually for each patient and is adjusted to the patient’s health status. It includes services from the areas of occupational therapy, physiotherapy, speech therapy, swallowing therapy, physical therapy such as massage or lymphatic drainage, neuropsychology, and device-assisted functional therapy.

Our clinic in Allensbach has a specialized Department for Neuroradiology and Radiology with state-of-the-art equipment such as a 3 Tesla MRI and a CT. In Heidelberg, we work together with the Heidelberg University Hospital to provide our patients with comprehensive diagnostics with modern equipment.

In addition to standard therapies, we also offer some innovative therapy forms, such as the Vector system for sensor-controlled gait training, Lokohelp gait training, or new feedback-guided devices for the upper extremities (Pablo, Armeo, …).

We are aware of the importance of the presence of relatives for you and for the success of your treatment. For this reason, we also have various service offers for accompanying persons.

Our International Office will be happy to advice you with leisure time activities in the region.

Medical and non-medical services for relatives such as massages or physiotherapy are also part of our offer and can be booked by arrangement.

We try our best to support our patients and their attendants during Ramadan and have therefore possibilities to eat apart from our regular times. In our clinics in Allensbach and Heidelberg we provide for example a room, where the meals can be heated up during the night and where eating together is possible. To fit the needs as good as possible, the concrete offers will be discussed with every patient and his relatives individually.

After discharge from our clinic, you will receive a final report in English or Russian. This service is already included in the price.

If you wish to have an interim report translated during your stay, you will have to cover these costs yourself.

Of course, we offer you the possibility of a digital follow-up consultation in order to ensure further care after your discharge and to be able to discuss any changes. Please ask the International Office about the availability and the prices.

You also have the option of returning to the clinic as a patient after some months and continuing your rehabilitation.